Owners within the United States.
Owners outside the United States - Warranty Stations Directory.
This warranty is granted by Smith & Wesson Inc. This warranty is effective from the date of purchase and applies to the original owner of any firearm. With respect to such firearms, this warranty supersedes any and all other warranties.
Smith & Wesson firearms are warranted to be free from defects in material and workmanship. Any such defects of which Smith & Wesson receives written notice within one year from the date of purchase by the original owner, will be remedied by Smith & Wesson without charge within a reasonable time after such notification and delivery of the firearm as provided below.
In the event of an emergency (repairs needed by law enforcement, an upcoming match or hunting trip), call 1-800-331-0852, ext. 4125 and ask for 911 Priority Repair Service. This allows you to speak with a Smith & Wesson representative. Immediately upon receipt, your firearm will be assigned to a gunsmith. After the work is completed, we will return your Smith & Wesson firearm via overnight delivery.
Warranty claims (in writing) and the firearm concerned should be delivered to Smith & Wesson’s Customer Service Department, 2100 Roosevelt Avenue, Springfield, Massachusetts 0 1104. In addition, a copy of the bill of sale in the owner’s name, or a copy of ATF Form 4473 indicating date of purchase must be included. It is important that the owner comply with all applicable federal, state and local laws and regulations in the shipment of firearms to Smith & Wesson. Warranty claims should state the model and serial number of the firearm concerned and the description of the difficulty experienced. It is recommended that shipments be insured by the owner, since Smith & Wesson will accept no responsibility for loss or damage in transit. Transportation and insurance charges for return to owner will be paid by Smith & Wesson if the claim is covered by the warranty. UNDER NO CIRCUMSTANCES SHALL SMITH & WESSON BE RESPONSIBLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES WITH RESPECT TO ECONOMIC LOSS, INJURY, DEATH OR PROPERTY DAMAGE, WHETHER AS A RESULT OF BREACH OF THIS WARRANTY, NEGLIGENCE OR OTHERWISE. Some States do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.
Smith & Wesson will not be responsible for:
- Defects or malfunctions resulting from careless handling, unauthorized adjustments or modifications made or attempted by anyone other than a qualified gunsmith following Smith & Wesson authorized procedures, or failure to follow the disassembly instructions in the Smith & Wesson manual.
- Use of defective or improper ammunition, corrosion, neglect, abuse, ordinary wear and tear, or unreasonable use.
- Criminal misuse, negligence or use under the influence of drugs or alcohol.
Smith & Wesson’s Lifetime Service Policy begins after the warranty period has expired. Smith & Wesson will repair, without charge, for the lifetime of the original owner, any Smith & Wesson handgun purchased on or after February 1, 1989, and any M&P15 series rifle, that is found to have a defect in material or workmanship. Eligibility for this Lifetime Service Policy requires returning the Product Registration Card within 30 days of purchase. The Lifetime Service Policy covers functional defects; it does not include the firearm’s finish, grips, magazines or sights. The Lifetime Service Policy is in addition to and not an extension of the Smith & Wesson Warranty. This warranty gives you specific legal rights. You may also have other rights that vary from State to State.
Note: All liability is excluded in the event that the instructions in the Smith & Wesson manual are not observed.