Before contacting Customer Support, please review our FAQ page where many common questions are answered. When contacting customer service, please have the owner name, address, model and serial number available. The information will help the service representative to expedite your request.

 

GENERAL CONTACT INFORMATION

For emails, please include your name, address, phone number and serial number of the firearm.

Inquiry: 

Send a Message

Live Chat:

Our live chat agents are available to assist you Mon-Fri 9am-5pm EST. 

Click to Chat

 

By Telephone:

(USA)  1-800-331-0852 
Mon-Fri 8:00AM-8:00PM Eastern Time

(International)  1-413-781-8300 
Mon-Fri 8:00AM-5:00PM Eastern Time

By Fax:

1-413-747-3317 (USA)
1-413-731-8980 (International)

By Mail:

Smith & Wesson
2100 Roosevelt Avenue
Springfield, MA 01104


CONTACT SPECIFIC DEPARTMENTS

Hunter Education & NRA Instructors:

instructors@smith-wesson.com


Contact us regarding Education and Training 

Smith & Wesson Academy
299 Page Boulevard
Springfield, MA 01104

BY FAX:  (413) 736-0776

More information »


For website related issues ONLY

(Missing product images, non-functioning links, etc.)
BY EMAIL: website@smith-wesson.com

 

Firearm History Request »
Request for Event Sponsorship »